Industry Specific Solutions
Vox understands that the only industry that matters to you is your industry. That’s why there’s no such thing as a generic CRM implementation from Vox. Our industry specific solutions and implementation teams are based on an in-depth knowledge of the CRM processes and needs that drive your business today and in the future. This allows you to make better, more informed strategic decisions in the areas most important to you -- whether you want to gain a 360 degree view of your customers, or reduce inefficiencies throughout your company. And since Vox has been working with businesses like yours for years, we understand the demands of your industry.
- Improve sales effectiveness, production capacity, and demand planning through managed sales forecasts.
- Implement business processes that are auditable and that eliminate wasted effort and bottlenecks in the office
- Improve customer experience and satisfaction
- Enhanced white-collar process effectiveness with collaboration and transparency of information across all departments.
- Track and access the current status of constituent's requests/complaints from beginning to end
- Ensure that all constituent requests are routed to the appropriate staff member(s) for response and/or approvals
- Improve response time to constituents
- Collaborate on responses to constituents, the delivery of services and preparation of reports to Council
Financial Services
- Build stronger client relationships by having easy access through Outlook to client profiles, relationships and portfolio holdings
- Improve advisor productivity and client service by tracking all client activities directly through Outlook.
- Effectively manage marketing events and the tracking of referral sources to drive new business.
- Drive better business results by effectively managing all leads and sales opportunities for pipeline reporting and sales forecasting.
General Business
- Improve sales effectiveness and improve visibility of future customer demand, including capacity, supply and demand planning through managed opportunity forecasts.
- Secure and build stronger customer relationships by having a single point of contact for customer service and sales though their familiar Outlook interface.
- Implement business processes that are auditable and eliminate wasted effort and office bottlenecks.
- Enhance business analysis through easy integration of CRM to common analytic and reporting tools, such as Microsoft Excel.
- Improve field service scheduling and contract management
- Implement real-time field service tools
- Enhanced the management of projects and jobs through collaboration, transparency of information and communications across all departments
- Implement business processes that are auditable and that eliminate wasted effort and bottlenecks in the office
